2004

Change means change the system

Why don’t ministers learn?

Another bad ministerial habit

I ask for a change of policy

What the press is saying

The plausible sold to the gullible

The problems are the wrong problems

You don’t need all that training

Ohno said

The customer sets the nominal value

The customer sets the nominal value (2)

BSI chief should retract false claims for ‘Quality’ standard

Dan agrees to acknowledge my ideas

ISO lapse is an easy decision

ISO numbers keep going down and up’

Assessors are known as the ‘seven sisters’

Reflections on the management factory

Skiing – bad service by design

What is the cost/benefit?

You can’t change the factory with argument’

Leak reveals public sector reform is failing

What does the Prime Minister deliver?

The US is doing it too

The burden of measurement

Ohno said

Ohno didn’t say

The purpose of lean

Watch out for the tool heads

The seven sisters?

Vanguard better than ‘Best Value’

Minister is in the dark

The customer’s view

Minister dumps targets

NHS Direct

A sure sign of madness

No idea

ISO 9000: making work as if working

Education, education, education = waste

The talent of a current leader

What is management’s job?

On being controversial

Dan’s a naughty boy

Simon’s a good boy

‘Not lean’ lean

Rationalising government’s failure

The evidence is on the table

Coercion and ignorance are the modus operandi

Ministers push up costs of NHS