2006

The black belts bite back

The Six Sigma con

Obvious to those who know

Why would people go sick?

Inspection: making it up as you go along

A systems thinker meets his inspector

If things look bad, change the measures

Cranking up executive power?

Something must have been more important

A classic tool-head problem

Praise for a Vanguard client

Fraud and benefits processing

Shared services – what works and what does not work?

IT does not compute

Benchmarking: a waste of time

Is there a call centre ‘industry’?

Tool heads confess

What is the cost/benefit? It’s the wrong question

Have you noticed the truth about analyses and plans?

Please write to the minister

The first step is unlearning

Instead of unlearning managers pursue the wrong things

When ‘lean’ is mean?

Don’t let the ‘public sector’ thing stop you thinking

80% of the activity on targets is wasteful!

Which targets should we ‘cut’?

‘Give us a wish list’

‘Insurance giant faces storm over call centres’

A view from the inside

Dealing with the symptoms

It’s a method thing

The Lean Six Sigma snake oil show

Tool heads at work in the NHS

Adult Social Care

Expensive misguidance from the ‘big boys’

Some very good news

Some disappointing news

The management factory is the problem

People who care don’t bother any more

BIG boys on the ‘lean’ bandwagon

Small boys trying it too

‘Lean’ health care requires supervision

The Vanguard senseis speak

Where does ‘lean’ go next?

Error as are a system problem

A letter from the front line

Call centre in trouble