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2013

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FEBRUARY

  • Net Promoter Score: working on the 5%

  • It’s the system stupid

  • From lagging to leading

  • Does Mr Hunt agree?

  • Other ministerial madness

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MAY

  • A bad brand

  • It was lean what done it

  • HMRC’s ‘brand’ in action

  • Universal shambles

  • Bullies at work

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SEPTEMBER

  • The good

  • The bad

  • The ugly

  • Kittens are evil

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DECEMBER

  • Manifestos and public services

  • UC in the news

  • A shot of evidence

  • ‘Renewal’ is a done deal

  • A clarification

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MARCH

  • On health and horsemeat

  • Ask a legal

  • Politicians move in

  • It’s the system, stupid

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JUNE

  • A better name for PaceSetter

  • But it is worse than that

  • Respect for people

  • Toolheads and standardisation

  • NHS 111 failing fast​

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OCTOBER

  • Extending our reach

  • Getting ready

  • Kittens are evil

  • Improving planning services

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APRIL

  • Hunt promises culture change

  • It’s the system, stupid!

  • The truth from an insider

  • Gilson on targets

  • A culture like Google’s

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SUMMER

  • Getting the blues

  • From blue to red

  • Caulkin is on it

  • Kittens are evil

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NOVEMBER

  • Improving health care

  • Locality working

  • Dumb doom

  • No money required​

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