Emergency Services
Fire services have seen a reduction of 40% in false alarms under the Vanguard Method
OUR CLIENTS HAVE SEEN:
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40% reduction in false alarms (fire)
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Reduced journeys and maintenance spend (fire)
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30% reduction in total recorded crime
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Young people missing from care reduced by 75%
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Demand due to mental health issues reduced by 50% (police)
The Vanguard Method has been used by police forces and fire & rescue services across the UK to fundamentally change the way these services are delivered. By challenging assumptions underpinning the traditional service designs and giving up government targets in favour of measures relating to purpose, better outcomes have been achieved in –
999 Call Handling
Reduced abandoned/un-answered calls
Providing expertise at the initial point of contact
Roads Policing
Non-reportable collisions administration redesigned resulting in annual efficiency savings of approx £300,000 – a 1500% ROI.
Community Operations Room
Front end/hub policing redesigned into local geographies delivering a better response to local needs.
Enhanced issue identification and resolution resulting in greater capacity for front-line policing.
Organised Crime
Increased collection of proceeds of crime, additional arrests and convictions (specific results withheld for operational reasons).
Have You Seen Engagement Improve?
