Housing

• On the spot housing allocation decisions.  84% of applicants’ needs are met.

• Void turnaround time reduced by two thirds and refurbishment costs reduced by 16%

• 67% of properties let within 4 weeks, an increase of 18%

• Better cash flow – 30% reduction in the time taken to collect the tenants’ first rent payment and loss of rental income reduced by a quarter

• New tenant debt reduced by 45%

• Rent arrears reduced by 20%

• All the above leading to a customer satisfaction rating of 93%

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Housing repairs and other services, including plumbing (learn more at www.plumbers-portsmouth.co.uk) delivered to the tenant on the day and at the time they want with dramatically reduced costs:

• a 125% increase in jobs completed with stock carried on the operative’s van. 90% of all jobs completed with a 75% reduction in the value of van stock

• operative downtime due to shopping for materials reduced from 1.5 hours a day to minutes, resulting in a saving of £50,000 per annum per 10 operatives employed