A LEADERS SUMMIT: THE VANGUARD METHOD IN ACTION

On 10th March 2016, Vanguard held a Leaders Summit event at the Queen Elizabeth II Centre, Westminster, London.  Leaders from Aviva, Lloyds Bank, Crawford and Company and Barclaycard Germany spoke about their experiences applying the Vanguard Method, what they learned and the results they have achieved.

The speakers at the event were:

John Seddon – Managing Director, Vanguard Richard Hiscocks – Director Casualty Claims, Aviva UK Katharina Haase – Chief Operating Officer, Barclaycard Germany Kristian Astrup Nielsen – Vanguard Scandinavia Justin Watts – Head of Systems Thinking, Lloyds Banking Group Patrick Hoare – Vanguard Pauline Holroyd – Vice President HR, Crawford and Company.

Watch highlights from the event:

What is the Vanguard Method?

‘What it was like for me’ – leaders’ experiences of the Vanguard Method

What we learned

Thinking System Performance – a key relationship in the Vanguard Method

What we did – our results

Collaborating systemically

Rethinking and redesigning service operations – Part 1

Rethinking and redesigning service operations – Part 2

The Vanguard Method and implications for Digital

The Vanguard Method and implications for HR

The Vanguard Method and other change methodologies