BEYOND BUDGETING - EVENT VIDEOS NOW LIVE

This event was held at The Forest of Arden, near Birmingham, England on 29 November 2016.

You can read the full agenda for the day and watch an edited version of the speakers’ presentations below.

John Seddon’s introduction

Acknowledged problems with budgeting – symptoms of the disease

The Hidden Cost of Bad Service in Contact Centres

Budget management in Insurance Claims

Budget management and People Centred Services

Budget management in Housing Repairs